Find answers to your questions here
Dockyard and Mystic Garden Festival is Sold Out!
Wij moeten ons conformeren aan de regels die door de Rijksoverheid zijn opgesteld voor de evenementenbranche. Alle bezoekers van ons festival – maar ook onze medewerkers en artiesten – controleren wij op het coronatoegangsbewijs. Je hebt dus een geldig ticket voor het festival, een ID en een QR-code nodig om het festival te kunnen betreden.
Er worden geen uitzonderingen op deze regel gemaakt. Mocht je geen QR-code in de CoronaCheck app (of op papier) kunnen laten scannen, dan krijg je geen toegang tot het festival.
Door deze extra controle bij de ingang zullen wij meer tijd kwijt zijn met de toegangscontrole dan normaal.
Je kunt op 1 van deze 3 manieren een coronatoegangsbewijs krijgen:
Volledige coronavaccinatie. Met een Europees goedgekeurd vaccin. In Nederland is een vaccinatie meestal geldig vanaf 14 dagen nadat je volledig bent gevaccineerd.
Bewijs positieve coronatest van minimaal 11 dagen en maximaal 180 dagen geleden.
Een negatieve testuitslag van minder dan 24 uur voor de activiteit.
Meer informatie over het verkrijgen van een coronatoegangsbewijs kun je vinden op www.CoronaCheck.nl.
Can I use my international DCC QR code to get in?
Yes, you can if you are a European Citizen. If you are from outside the EU, we won’t be able to scan your code and you need to get tested via www.testenvoortoegang.org
Ik kan mijn tickets nergens meer vinden. HELP!
Je kunt je tickets hier opnieuw downloaden: https://bit.ly/3nbSGDx
Kan ik ook een test op papier meenemen? Ik wil die CoronaCheck app niet op mijn telefoon hebben?
Ja, dat kan. Je kunt ook een uitgeprinte QR-code meenemen. Voorwaarde om een QR-code te kunnen maken is dat je: 1: volledig gevaccineerd bent, 2: genezen bent of 3: negatief getest bent. Meer informatie kun je vinden op www.coronacheck.nl
Kan ik mij ook laten testen bij een organisatie die niet aangesloten is bij testenvoortoegang.org?
Nee, helaas niet. Om een QR-code te kunnen krijgen moet je getest zijn bij een testlocatie die aangesloten is bij testenvoortoegang.org.
Kan ik met een negatieve PCR naar binnen als ik de uitslag op papier heb?
Nee, dat gaat helaas niet. Wij moeten iedereen kunnen scannen middel de CoronaCheck app. Dit zijn de regels die ons opgelegd zijn vanuit de overheid.
Lost your ticket?
Please go to this website and ask them to send your tickets again by filling in your e-mail address and the AT-code
The address of Dockyard Festival ADE is:
Wethouder van Essenweg, Amsterdam
The festival begins at 11:00 and ends at 23:00.
Navigate to the following address:
Galwin 6, Amsterdam. From there, you need to follow the yellow parking signs.
You can park your car close to the festival site. Parking tickets aren’t available yet.
We will have shuttle buses running between Station Sloterdijk and the Festival terrain on the day of the event from 10:30 in the morning till all of our guests have left the event site. The ride takes about 5 minutes.
Bus tickets aren’t available yet. The tickets are good for a round trip.
For those of you choosing to come by bike (in traditional Dutch style!), we have a parking area specifically for bikes near the entrance of the event. This area will be clearly marked, so please respect the boundaries of the parking terrain. Bikes parked outside of this area will be removed by the government of Amsterdam.
Dockyard Festival ADE is an open-air festival. Although all dance areas/stages are in tents, Dutch weather in October can be fickle, so we advise dressing in layers and ask that guests be prepared for anything.
Lockers will be available for purchase online and at the event. There’s enough space in one locker for 2/3 ppl. Once again, we advise dressing in layers.
Consumption tokens can be purchased using cash, PIN or credit card.
It is not possible to refund the tokens or use them at an upcoming event.
Lost and Found
Lost something? Send us a Facebook message! We’ll do our very best to help you find your missing items.
Please be prepared to give a detailed description of the item(s) in question.
There will be a wide selection of food available for purchase at the event.
External food and drinks are prohibited unless you have a doctor’s note detailing your medical condition and the necessity of food that you will have with you.
If you have a medical condition and will need to bring your own food and/or medicine to the event, please contact us.
E-cigarettes are permitted as long as:
1. The e-cigarettes are empty coming into the event
2. They are pocket-sized
3. Refills are unopened and sealed
Please take care of your ears! During the festival, it is smart to use earplugs with a special music filter. You still hear the music perfectly, conversations remain intelligible and most important of all, you prevent damage to your ears. Don’t own a pair of quality earplugs? Not a problem- you can buy the special ‘Dockyard Festival Partyplug’ earplugs from Alpine at the festival. Love your ears!
Drug use is strictly prohibited at the festival. External food and drink are not permitted on-site, but don’t worry! There’s enough food and drink at the event for everyone!
We think you should celebrate the good life, but even more important is to celebrate healthy & safely!
Together with Celebrate Safe we’ll warn you about the risks of alcohol and drugs, loud music, not driving sober or driving when you are too tired and a few other risks.
Check out the ten pillars to celebrate safely:
1. Using alcohol or other drugs is never without risk
2. Love your ears
3. Think for yourself, care for others
4. Pace yourself: eat, sleep and rave
5. Don’t push your limits, be responsible
6. Be prepared for any type of weather
7. Take your time to chill
8. Always have safe sex
9. The first aid team is your friend
10. Don’t drink, drug or drive. You’re a big risk for yourself and others
Please check out our General Rules and Conditions.
We believe sustainable entrepreneurship is a mindset. With the right mindset, making sustainable choices often happens as a matter of course. Helped by this mindset we are, with our festival, one of the leaders in the field of sustainability. We are very proud of this, but also find it necessary in today’s society. When we are talking about sustainability, this is in both ecological and social terms.
In our objectives we do not mention percentages or ambitious figures. We constantly monitor and measure our performance and whenever the figures are relevant for improvement we take action. We do not want to waste energy, but save energy instead, also in terms of policy. Brief, powerful, efficient but most of all effective. Sustainability is not a marketing tool, we focus our policy on areas where real gains can be made.
We want to raise awareness amongst our visitors that together we can achieve a great deal when it comes to sustainability. At our festival we as organizers make sustainable choices, but we hope that we can also convey this to you, the visitor. Both at the festival and afterwards, in daily life. A few ways in which you as a visitor can contribute are set out below.
If you have any question about our sustainability or accessibility, please send us an email: [email protected].
How you can contribute as a visitor?
Recycle token: your drink cup is no longer waste, but a raw material
Within the next few years it will be common practice at most festivals to return your cup or bottle to the bar and no longer throw them in the trash. We “upcycle” the cups, which means that we will make an equivalent product from the material during the recycling process. There is more to this type of upcycling than you might initially think. It is only attainable if the cups are clean, made of PET-plastic and not printed. This leads to a method of separating plastic waste which can be very different compared to the way you might be separating plastic at home: we separate our festival cups from other plastic materials. At our festival this is the most sustainable way of working, and you will also be sure to always have a fresh, clean cup in your hand.
To ensure that cups are returned appropriately, we work with a recycle token. Upon entry you will receive a recycle token from us. You hand in this token at the bar when you order your first drink. If you return your empty cup/ bottle to the bar, you will again receive a token. Of course, you can also immediately order a new drink when returning your empty cup/ bottle. Want to get rid of your empty cup but don’t want to walk to the bar? Keep an eye on our mobile intake-teams. They will be easily identifiable and walking around amongst the crowd, and they will exchange your cup for a token. If you come to the bar and order a new drink without returning your cup/bottle or without handing in a token, you will pay half a coin extra. In short, please contribute and hand in your cup!
What is more, our recycle tokens are made of old fishing nets, this way we prevent these nets from ending up in the sea and we will give a new purpose to old fishing nets!
Separating waste: a small effort, but a big impact
When you are at the festival you will only have little waste, for example cigarette or chewing gum packaging and the carrying trays that we distribute at the bars. That is why we can keep it simple in terms of waste separation. We separate cardboard and residual waste on the entire festival site, only at the “food courts” do we separate compostable material and residual waste. All plates, cutlery and napkins are made from a biologically degradable material. So please help the environment and throw them away in the compost bin!
In case it starts raining we will distribute ponchos at the bars. When the rain is over, you can deposit the used poncho in special containers that will be placed next to all bars.
Are you choosing the vegetarian option?
Our range of products at the “food courts” already consists of more than 70% of vegetarian dishes. These are just as tasty as the meat variants and, moreover, they are not more expensive. Do you want to contribute to a better environment by choosing vegetarian dishes? The choice is yours!
We love your ears!
You too? Bring your own ear plugs or buy special party plugs from Alpine at our merchandise stall at the festival.
These party plugs are reusable and are sold in a small case.
Traveling by public transport or by bike
In order to reduce emissions by vehicles as much as possible, we encourage visitors to travel by public transport or by bike. A large bicycle parking is set up at the entrance of the festival, we also have a shuttle bus service that will drop you off at the entrance and will take you back to Sloterdijk station at the end of the festival. A return ticket for the shuttle bus is only a few euros and the bike parking is completely free of charge.
Free parking for fully electric cars
We also encourage the use of electric cars! Therefore, we offer a free parking space for our visitors arriving in a fully electric car. There is thus no need to pay for parking, but you will need to show the vehicle registration certificate so that the traffic controller can check that your car is fully electric.
Sustainability behind the scenes
Much more is happening behind the scenes. You might not notice what is going on, but it is sustainable!
Energy reduction is in our opinion key in terms of sustainability. For what is not consumed in energy does not have to be generated. This might sound logical, but unfortunately it is still very common in the festival world to continue running aggregates during set-up and dismantling or at night while they are not at all or barely used.
Since our first festival in 2012 we have been driven by sustainability concerns to reduce our emission. We do this for example by using energy-efficient equipment such as LED lighting, the use of battery cells loaded with green electricity and we use biodiesel in cases where fuel is still needed, for example for the forklift trucks. We keep a close eye on our energy consumption and measure this every year in order to be able to make the festival more and more energy efficient. We also ensure that transport to and from our festival runs efficiently. For example, we mainly select suppliers from the region and we try to transport as many materials as possible in one transport so that there is as little transport movement as possible. We also stimulate our suppliers to drive with fuel-efficient (freight) trucks.
Our view on waste has changed over the past years. Instead of single-stream recycling we now separate multiple streams of waste behind the scenes, such as compostable materials, consumption coins, glass, wood, paper & cardboard, PET plastic, caps and “PMD” (plastic packaging, metal packaging and beverage cartons).
In addition, we also look for materials that can be reused within our decoration. Almost all of our decorations at the festival are reused or are made from reusable material.
We want our festival to be easily accessible to everyone. Regardless of whether you are a visitor with reduced mobility or not. For wheelchair users, there are accessible toilets and there is a widened entrance gate which is clearly indicated. This year we will also have our festival tested on wheelchair accessibility, we will evaluate any suggestions for improvement and address these in our preparation for all of our following festivals.
In addition, we have also made several other choices in order to make the festival as accessible as possible to everyone. Most paths are paved and there is wood flooring in front of most of the stages. Emergency exits are free of obstacles such as stairs and curbs. We lay extra road plates over cable protection ramps so that they can be “bridged”. If you have a disability and are arriving at the festival by car, please email us in advance, we will inform you about the best place to park or to be dropped off. In case you have not emailed us, please speak to one of our traffic controllers and we will try to find a suitable solution. Support workers, as well as friends, acquaintances or family members that act as personal assistants, must be in possession of a valid admission ticket.
We are not in favor of bringing guide dogs and assistance dogs to the festival. We are concerned that the high sound volume and crowds together with dogs might not be a beneficial combination.
Mobility scooters are not allowed on the festival site for safety reasons, electric wheelchairs are allowed.
In addition, we also want our catering to be accessible to everyone. This means that we offer a wide range of different dishes whereby we have also tried to take into account possible allergies you may have.
We work together with various creative entrepreneurs, creative breeding grounds, schools and foundations to make our festival a success. We are of course always open to more collaborations!
Promoting the festival & informing visitors in a sustainable way
Also when it comes to promoting the festival we consider the environment. For example, it is a conscious choice to work with as little printed material as possible: we only promote the festival by using posters along the road.
Regarding on-site information for visitors: we do not give out flyers, timetables or maps at the festival. Instead, there are information banners with timetables and maps which visitors can consult. Also, no gadgets will be handed out nor any other items that usually end up being thrown away and left on the ground.
During the festival and afterward we carefully clean up the festival site and often leave the park cleaner and tidier than how we found it when we arrived. The cleaning products we use are biodegradable, just like the liquids in the toilets and the toilet paper.
All the measures we have taken to improve accessibility can be found here: